V99's Privacy Policy — Your Data, Our Responsibility

This Privacy Policy applies to all services on the v99 (https://v99.bz) platform. By using our website, creating an account, or accessing any of our services, you agree to this Privacy Policy.

V99 is committed to the highest level of personal data protection for users in Bangladesh. We believe transparency is the foundation of trust — which is why everything here is explained in plain, simple terms.

This policy applies not only to the website, but also to v99's mobile app, Live Casino, game lobby, betting services, and all digital channels. Please read this policy carefully before using any of our services.

V99 only collects information that is necessary to provide its services. Collecting data beyond what is needed goes against our policy. Below is a detailed breakdown of what is collected and when:

• We never collect your bank password or PIN.
• Payment information is not stored directly on v99 servers — a secure payment gateway is used instead.
• When logging in via social media, only the essential basic information is collected.
• Images uploaded for KYC verification are collected securely and stored in a protected environment after verification is complete.

Collected data is used solely for its stated purpose. v99 will never use your information in any way that has not been disclosed to you in advance.

• For account creation, verification, and management.
• For processing deposits, withdrawals, and transactions.
• For providing customer service and support.
• For fraud prevention and security assurance.
• To comply with legal obligations (e.g., AML regulations).
• To send personalized offers and promotions (subject to your consent).
• For improving platform quality and developing new features.
• For operating responsible gaming programs.

V99 never sells your personal information. In limited cases, data may be shared with trusted third parties — and only to the extent necessary to provide the service.

• Payment Provider: bKash, Nagad, Rocket — used solely to process transactions.
• KYC service partner: A secure, contracted partner for identity verification.
• Law enforcement: Mandatory compliance with court orders or government directives.
• Fraud Prevention Agency: Relevant information in cases of suspicious activity.
• Game provider: Only session data essential for game operation.

Strict non-disclosure agreements (NDAs) are in place with all third-party partners. They are not permitted to use your data for any other purpose.

V99 follows the highest industry standards to protect your data. Our security operates across multiple layers to prevent any unauthorized access.

• Regular security audits and penetration testing are conducted.
• Data backups are encrypted and stored in separate locations.
• In the event of a security incident, affected users will be notified within 72 hours.

V99 uses cookies to enhance your browsing experience and keep the website functioning properly. Cookies are small text files stored on your device.

You can disable cookies at any time from your browser settings. Note that disabling essential cookies may affect certain features of the site.

You have specific rights over your account information on v99. You can exercise these rights at any time through our support team.

• Right to Access Data: You can request to know what information we hold about you.
• Right to Rectification: You may request corrections to any inaccurate information.
• Right to Erasure: You may request deletion of your data, subject to certain conditions.
• Right to Portability: You can receive a copy of your data in a portable format.
• Objection to Processing: You may object to the use of your data for specific purposes.
• Opt Out of Marketing: You can opt out of promotional communications at any time.

V99 does not retain data longer than necessary. A specific retention period is defined for each category of information.

• Account information: For the duration the account is active, and after closure as required by law.
• Transaction Records: Up to 7 years, as required by regulatory guidelines.
• KYC documents: Up to 5 years as required by legal obligations.
• Support Contact: Up to 1 year after the issue is resolved.
• Gaming logs: Up to 90 days for security and dispute resolution purposes.
• Marketing Data: Deleted immediately upon opt-out.

V99 is for users aged 18 and above only. We do not collect data from minors under any circumstances.

• No one under the age of 18 is permitted to register.
• Age is verified at registration and re-verified during KYC.
• If any minor's data is collected by mistake, it is deleted immediately.
• If parents have any concerns, they can contact our support team right away.

V99 reserves the right to update this Privacy Policy as needed. Users will be notified in advance of any significant changes.

• For significant policy changes, an SMS or notification will be sent to the number registered on your account.
• The date of any changes will always be displayed at the top of the page.
• Continued use of the service after changes are made will be considered acceptance of the updated policy.
• Previous versions are available upon request.

For any questions, complaints, or requests related to this Privacy Policy, please contact our support team. We typically respond within 24–48 hours.