Using v99 Terms and Conditions — Know it. Understand it. Then play.

V99 (https://v99.bz) is an online gaming platform operated specifically for users in Bangladesh. These Terms and Conditions form the legal basis of the agreement between v99 and its users.

You must be 18 years of age or older to use v99's services. Account registration by minors is strictly prohibited. v99 may request supporting documents for age verification at any time.

• These Terms and Conditions may be updated at any time — notice of changes will be sent by email or posted on the site.
• v99's services are intended for personal and recreational use only.
• v99 is not liable for temporary service disruptions caused by technical issues.
• The platform cannot be accessed from countries where online gaming is prohibited.

Each person may register only one account. Opening multiple accounts under the same name or from the same device/IP is strictly prohibited, and all associated accounts will be immediately closed if detected.

Providing accurate and truthful information at registration is mandatory. v99 reserves the right to suspend any account and forfeit its balance if false information or a concealed identity is detected.

• Keep your account password strictly confidential — do not share it with anyone.
• If unauthorized access to your account is detected, contact the support team immediately.
• Transferring or selling an account is strictly prohibited.
• Withdrawals may be restricted until KYC verification is complete.
• Inactive accounts (no transactions for 12 months) may be subject to an inactivity fee.

Deposits on v99 can be made via bKash, Nagad, and Rocket. The minimum deposit amount is BDT 200, and a maximum single-transaction limit applies — see the deposit page for full details.

Withdrawals are typically processed within 3–10 minutes. However, security checks or banking processing times may occasionally cause delays. The minimum withdrawal amount is BDT 500.

• The same payment method must be used for both deposits and withdrawals.
• Deposits from third-party accounts are not accepted.
• v99 may initiate a verification process for any unusual transactions.
• We cooperate with relevant authorities to prevent money laundering.
• Withdrawals may be held if bonus requirements have not been met.
• v99 is not responsible for failed transactions resulting from incorrect payment details.

V99 offers a range of bonuses — welcome bonuses, reload bonuses, cashback, and special promotional offers. Each bonus has specific wagering requirements that must be met before a withdrawal can be made.

If bonus abuse or manipulation is detected, the relevant account's bonuses and winnings will be forfeited. Using multiple accounts to claim bonuses is strictly prohibited.

• Every bonus has an expiry date — any unused bonus will be forfeited once it expires.
• The welcome bonus applies to first deposits only.
• Not all games may be eligible for bonus play — the list of qualifying games will be available on the offer page.
• v99 reserves the right to modify or cancel any promotion at any time.
• Using automated bots or software to claim bonuses is strictly prohibited.

All games on v99 are powered by RNG (Random Number Generator) technology, ensuring that every game outcome is entirely random and not predetermined in anyone's favor.

Intentionally disconnecting during a game, using software to gain an unfair advantage, or attempting to manipulate game outcomes is prohibited. Any such activity will result in permanent account closure.

• If a game is interrupted mid-session due to a technical error, the wager will be refunded.
• In Live Casino games, the dealer's decision is final.
• In Sports Betting, a cancelled match will result in a voided bet.
• In the event of a dispute over game rules, v99's log data shall serve as the final evidence.
• v99 reserves the right to withhold payment resulting from abnormal winnings caused by a technical error in any game.

V99 is committed to responsible gaming. Gaming is for entertainment — not a source of income. We want every player to stay within their means and ensure gaming never has a negative impact on their life.

If you feel that gaming is getting out of your control, please contact us. We offer temporary or permanent account restrictions, deposit limits, and self-exclusion options.

• You can set daily, weekly, or monthly deposit limits.
• You can take a gaming break for a set period of time.
• Once self-exclusion is activated, bonus offers and marketing emails will no longer be sent.
• Family members can reach out to us for assistance with protecting minors.

V99 takes your personal information seriously. Data collected during registration is used solely for account management, verification, and service improvement.

Your data is never sold to third parties. However, information may be disclosed to law enforcement agencies upon a valid legal request.

• All data is secured via SSL encryption.
• Payment details are never stored on v99 servers.
• Details on cookie usage can be found in our Privacy Policy.
• You may request deletion of your data (subject to specific conditions).

V99 may suspend or permanently close any account at any time for the following reasons — without prior notice:

• Violation of the terms and conditions.
• If evidence of fraudulent or deceptive activity is found.
• If evidence of managing multiple accounts is found.
• If evidence of being underage is found.
• Detection of money laundering or suspicious financial activity.

Users may close their account at any time by contacting the support team. Prior to closure, any verified balance will be available for withdrawal (provided no violations have occurred).

For any dispute or complaint, please contact v99's customer support first. We typically respond to all complaints within 48 hours and work to provide a fair resolution.

• A reference number will be issued once a complaint is submitted.
• The relevant account's activity may be restricted during an investigation.
• Game logs and server data will be treated as conclusive evidence in resolving any dispute.
• All disputes are handled with a good-faith effort toward resolution.

V99 reserves the right to change, amend, or update these Terms and Conditions at any time. For significant changes, a notice will be posted on the website and sent to users' registered email addresses.

Continued use of the platform after any changes constitutes acceptance of the updated terms. We recommend checking this page regularly to stay informed.

• The date of each update will be noted at the top of the page.
• Minor changes may be made without a separate notice.
• If you object to the updated terms, you may request to close your account.