Gaming should be entertainment — not a source of stress or problems. v99 provides a range of tools and resources to help you play mindfully, safely, and responsibly.
Responsible gaming means using gaming as a healthy, controlled form of entertainment — where you decide when to play, how much time to spend, and how much to wager. v99 believes that when every player stays informed, gaming can be a genuinely enjoyable experience.
Sometimes we start playing too much without even realising it. Chasing losses, spending beyond your budget, or neglecting family and friends to focus on gaming — these are warning signs. v99 wants you to recognise them early and take action.
Responsible gaming on our platform isn't just a policy — it's part of our culture. Every feature we design starts with one question: is this healthy for the user? That's why the protection tools at v99 are built to make a real difference in your life.
V99 respects every player as a responsible adult. We want you to make informed decisions — and this policy is here to help you do exactly that.
You must be at least 18 years old to register at v99, and your identity must be verified through KYC. Keeping minors away from gaming is one of our highest priorities.
If you have children or teenagers at home, use a password lock on your device and clear your browser history. The v99 app supports biometric lock and PIN protection — make use of these features.
If you suspect a minor is using v99, contact our support team immediately.
If gaming is having a negative impact on your daily life, relationships, or finances — that's an important warning sign.
Seeking help is not a weakness — it shows self-awareness. Our support team is always here for you.
If you notice any of these signs in yourself, don't wait — seek help now.
Spending beyond your set budget without feeling concerned is one of the first signs of a problem.
Repeatedly playing after a loss to try to recover your money is the start of a dangerous cycle.
Cutting back on work, family, or sleep to spend more time gaming.
Your gaming is taking up so much time that it is causing tension in relationships with family or friends.
Feeling restless, irritable, or anxious when not playing.
Hiding your gaming habits or spending from family or people close to you.
If you recognise even one of the signs above, please reach out to the v99 support team or use the self-exclusion tool.
These tools help you stay in control of your gaming and can be activated from your account at any time.
Set your own daily, weekly, or monthly deposit limit. Once a limit is set, it takes effect immediately. Lowering a limit applies instantly, but increasing one requires a 72-hour waiting period — giving you time to make a considered decision.
Set a limit on how long you play in one session. Once the time is up, your session will end automatically and you'll be notified. You can also set a separate daily maximum.
Need a short break? Set a cooling-off period from 24 hours up to 6 weeks. During this time you won't be able to log into your account — it's the best way to step back with a clear head.
For a longer break, choose the self-exclusion option. Your account can be fully deactivated for anywhere from 6 months to 5 years, and no promotional messages will be sent during this period.
You'll receive periodic pop-up notifications summarising how long you've been playing and how much you've won or lost. This keeps you aware of the real picture.
Once you reach a set loss amount, gaming will stop automatically. Set daily, weekly, or monthly loss limits separately and play with peace of mind.
After logging in, go to Account Settings → Responsible Gaming. From there, you can activate any tool instantly. Our support team is always ready to assist you.
Answer the following questions honestly. If most of your answers are yes, consider reaching out for support.
Have you ever spent more than your set budget and regretted it afterward?
After a loss, do you feel the urge to keep betting in order to win your money back?
Do you hide your gaming habits or spending from family or friends?
Have you tried to stop gaming but found you couldn't?
Has gaming caused you to neglect work, studies, or family responsibilities?
Have you borrowed money or dipped into essential funds to finance your gaming?
Set your monthly budget before you start playing and stick to it.
Decide in advance how much time you will spend gaming each day.
Take at least a 10-minute break every hour. Get up, walk around, and drink some water.
Build interests and activities outside of gaming.
Talk openly with a family member or trusted friend about your gaming habits.
If you spot any warning signs, activate the tools or seek support without delay.
V99 is more than a gaming platform — it's your trusted companion for a safe and enjoyable gaming experience. Use our protection tools and play at your own pace.